Policies & Documents
Customer service is important to us. We want your online payment experience to be fast, friendly and most importantly secure. Our online payment site is operated by Surfing Australia.
Surfing Australia pricing of entry fees, memberships and course registrations is carefully monitored by our staff to provide our members and participants with the cheapest possible participation cost. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2000.
After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 4 business days from receipt of payment; however if goods are temporarily unavailable delivery will take a little longer. Should goods be on backorder you will be notified accordingly. All international orders are processed in AUD and freight averages 5-14 business days. If you wish to query a delivery please contact us at email@example.com
As a general rule, entry fees into competitions and courses are not refundable. In some extenuating circumstances (such as injury) Surfing Australia will endeavour to fill the vacated competition/course position and provide a credit for future entries. If payment is taken for a competition/course that is already full Surfing Australia will provide a full refund. Disclaimer: Although as mentioned we will take all care and make all effort to keep your information private however, we will not be held legally responsible for any breach as the information may be divulged to other parties which has been obtained by methods which are beyond our reasonable control. No export restrictions are applicable to Surfing Australia’s online payment site as no goods are supplied or delivered. If you have any further questions about privacy, security or pricing, please contact us by sending an email to firstname.lastname@example.org
Membership Protection Policy
Personal Accident Insurance
Anti Match Fixing
Sports Integrity Matters – Edition One
Behind The Curtain
Surfing in Australia Event Indemnity
SA Rule Book 2020
Surfing Australia Anti Doping Policy
Surfing Australia Membership Protection Policy 2020